National Church Residences

Quality Assurance Support Service Specialist

Job ID
2017-11023
Type
Regular Full-Time
2245 North Bank Drive

Overview

At National Church Residences we are passionate about what we do. We are seeking a Quality Assurance Support Service Specialist, who shares our organization’s vision of providing quality housing with services to assist our residents to age in place. We are seeking candidates who are energetic, customer focused, detail oriented and enjoy making a difference by being a part of a team that strives for excellence.

National Church Residences Home and Community Services is a housing and healthcare non-profit organization serving primarily seniors/disabled residents of modest means.  National Church Residences believes in providing services to these residents by placing Service Coordinators in each building across the United States.  The National Church Residences Quality Assurance Department oversees the clinical work of these Service Coordinators as well as ensuring program compliance within HUD guidelines. 

Responsibilities

Job Duties:

-Review reports and provide compliance feedback to Service Coordinators on a monthly and semi-annual basis.

-Act as a clinical 'help desk' to Service Coordinators across the country.

-Educate Service Coordinators on standardized policies and procedures, based on HUD's guidelines.

-Conduct trainings to Service Coordinators on various social service topics, via monthly trainings, annual conferences, and teleconferences.

-Review of resident files on a semi-annual basis, assist with an annual resident and management satisfaction survey, and compile semi-annual reports to submit to HUD.

-Provide technical support and assistance to Service Coordinators on an online documentation system.

Qualifications

Bachelor’s Degree in a social service discipline, preferably social work.

Minimum 2 years of experience working in service coordination or case management.

Experience working with the elderly and/or housing with supportive services preferred.

Strong computer aptitude and the ability to utilize all Microsoft Office programs (i.e. Excel, Access, Word, Power Point and Outlook) effectively.

Ability to prioritize multiple tasks in a deadline driven environment and demonstrate strong organizational skills

Effective communication with a strong understanding of customer service.

Ability to work effectively in a small team environment.

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