National Church Residences

Transportation Scheduling Coordinator-Dispatcher

Job ID
Regular Full-Time
Center for Senior Health--North


According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of the Transportation Manager, the Transportation Scheduling Coordinator is responsible for ensuring driver staffing levels are fulfilled to meet prescribed standards.


  • Scheduling client rides using a web-based database specialized software, creating daily schedules.  Processes time off requests and covering for call offs.
  • Creates and maintains subscription, on demand and shuttle trips.
  • Dispatches drivers appropriately and efficiently via a two-way radio to ensure clients are picked up/dropped off safely.  Dispatches staff and passenger accidents, detour routing, passenger relations, vehicle breakdowns; monitoring the performance of drivers.
  • Compiles a variety of data (e.g. incident reports, inspections, mileage, etc.) for the purpose of developing formal reports; conveying information; and complying with mandated requirements.


  • Assists with payroll, including missing punch corrections and monitoring over time reports.


  • Tracks attendance and reports deficiencies to the Transportation Manager.


  • Attends and participates in regularly scheduled interdisciplinary team meetings to coordinate care plans, follow up on changes and other communication, problem-solve, receive staff support and in-service education. 


Prior driver scheduling/dispatchng experience. Must have strong communication skills with a background in customer service, social services or transportation. Knowledge of streets/locations in Central Ohio a plus. Must be able to follow instructions and adapt to changes quickly in a fast-paced environment.


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