In this role the Director will plan, direct, and evaluate operations to ensure the provision of adequate/appropriate care, services and programs at the Adult Day Centers. This individual will also be responsible for building relationships and being the central point of contact for funders and outside senior service providers.
According to the prescribed policies and procedures of the organization including all applicable federal, state and local regulations and under the general supervision of the Vice President, Community Health Services this position is responsible for maintaining effective and innovative client support services for seniors residing in Franklin County and the surrounding region. Responsible for developing client relationships with regional agencies such as COAAA, Franklin County Office on Aging, VA and other senior service agencies. Position will engage with other businesses in the area to develop new and additional business opportunities and direct operations and programming at the centers.
RELATIONSHIP MANAGEMENT & CONTRACT NEGOTIATIONS
Provide leadership to develop and maximize census growth and profitability in the assigned market.
Build contractual relationships with COAAA, Franklin County Senior Services, senior service providers, physicians, and third-party payers.
Serve as central point of contact for all assigned clients to ensure superior client service, deepen the holistic relationship, foster cross-sell opportunities and ensure client retention
Comprehensive approach to managing/monitoring all client touchpoints
Forge relationships with decision-makers and other senior-level personnel within key stakeholder community organizations.
Formulate strategic cross-selling campaigns around assigned clients for H&CS and Senior Living Services.
Participate in prospecting events, conduct presentations and attend selected industry conferences
Coordinate regular internal meetings with other service areas to ensure optimal client deliverables and effective and timely resolution of any client/service issues
Explores, identifies, and acts on service improvement and collaborative opportunities within our Home and Community Services Programs.
Contracts and ensures provision of therapy services and transportation services, whether internally provided or outsourced.
Communicates our innovations, progress and results within and outside the organization.
Benchmarks with peers and organizations to learn best practice and ensure we stay on top of the field
Maintains a continuous quality improvement program that measures impact and effectiveness of programs along with participant satisfaction. Works in collaboration with organization’s Quality Improvement/Mission Forward Team to enhance quality, safety reliability and satisfaction in programs and services.
Networks and maintains relationships with community resources and providers that can help achieve the mission of providing effective and innovative client support services and programs
Through collaboration with the organization’s philanthropy dept,, oversees grant funding, tracking and documentation.
Through collaboration with the organization’s volunteer services dept,, oversees the development and maintenance of volunteer program..
Develops and maintains service advisory boards to provide strategic direction and oversight.
Plans, directs, and evaluates operations to ensure the provision of adequate/appropriate care, services and programs through delegation of responsibilities to supervisory and administrative team members to ensure appropriate admission, supervision, discharge and provision of services to clients/families.
Fiscal planning, budgeting and management of operations in accordance with fiscal parameters.
Implements and ensures that appropriate service policies are developed and implemented.
Ensures the accuracy of public information, materials and activities.
Provides information to senior management regarding the goals and needs of the community and centers.
Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, and participates in appropriate problem solving methods.
With respect to Client Rights, ensures all care is provided with respect and dignity for clients, reports all complaints made by clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/client property and/or any other corporate compliance items immediately.
Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility handbook including but not limited to corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
Performs other duties as assigned.
Education: Bachelor’s Degree in Health, Social Services, Gerontology or related field.
Experience: Three (3) to five (5) years of experience in a health care related industry. With two (2) years supervisory/management experience with responsibility for budgeting and financial performance.
Mental: Must have the ability to speak, read, write and understand English. Must have exceptional written, verbal, analytical, leadership and interpersonal skills.
Licensure: Valid driver’s license and able to meet National Church Residences motor vehicle policy.
Vision: Normal: Consistent with standard workflow.