National Church Residences

  • Sales Counselor

    Job ID
    2018-11663
    Shift
    1st
    Location : Address
    National Church Residences
  • Overview

    The Corporate Sales Counselor will act as a training specialist to coordinate and support our Senior Living sales team. Duties include scheduling and overseeing sales and customer relations management system training and identifying training needs. This position is also responsible for ensuring new sales employees receive proper training to meet their responsibilities successfully.

    Our ideal candidate understands our company objectives and suggests ideas to achieve them through sales training. For this position requires excellent organization skills with an ability to interact with your team members and motivate them to succeed.

    The ideal candidate should be able to ensure our sales team is fully educated, to perform at a high level and increase customer satisfaction and lead conversion.

    Responsibilities

    • Assist in the development and implementation of training strategies, communication materials and educational programs for sales, customer service and CRM training support
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    • Ensure communication of course availability, eligibility and enrollment

     

    • Deliver National Church Residences 5 Star Sales training programs within budget limitations
    • Schedule and coach to individual and team training plans, sales goals and CRM compliance
    • Evaluate strengths and weaknesses to support additional training needs
    • Schedule quarterly training for new hires and as refreshers for all users
    • Oversee training material for consistency and suggest improvements
    • Work with Education team to maintain training updates
    • Choose the most appropriate training method per case (e.g. on-the-job training, and simulations)
    • Work with the Sales Director and the Education to develop onboarding session for new hires
    • Evaluate sales team performance to ensure incorporation and compliance of taught techniques
    • Create an open-communication climate and gather team members’ preferences for potential training

    Qualifications

    Experience:  Experience in senior living industry is desired. 

     

    Skills:  Solve problems or moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined practices to determine the appropriate action. Requires computer and software knowledge in Excel, Word, Email/Outlook, Power Point, etc.  Knowledge of Customer Relations Management (CRM) system a plus.

     

     

    Education:  Requires a Bachelor’s degree or equivalent experience in training, communication and sales skills. 

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