According to prescribed policies and procedures of the organization including all applicable state, federal and
accreditation regulations and under the general supervision of the Social Worker is responsible for ensuring that
clients and their caregivers receive those supportive services appropriate to each client and caregiver. The Client
Services Coordinator facilitates and encourages each client to function as independently as possible both within and
outside of the center.
• As delegated by the social worker or nurse, assists with intake and evaluation of each client.
• Assists with providing clients and caregivers information about community services as delegated by the social
worker or nurse.
• Attends and participates in scheduled interdisciplinary team (IDT) meetings for the purpose of recording
information and supporting interdisciplinary teams (IDT).
• Communicates with various program funding sources as required by each contract and as delegated by the social
worker or nurse. Ensures that communications and required documentation for each funding program are
accurate and timely.
• Communicates information to supervisor in a timely manner and consults with supervisor concerning difficult or
unusual situations or ethical issues.
• Provides clerical support to social workers.
• Plans and facilitates activity groups for assigned program. Is involved in activities as schedule allows.
• Serves as the information and referral contact for programs, providing telephone information and on-site tours.
• Fulfills at least twelve (12) hours in-service hours per calendar year.
• Demonstrates a positive and professional manner, manages time efficiently and effectively, promotes a team
approach, participates in appropriate problem solving methods.
• With respect to Client Rights, ensures all care is provided with respect and dignity for clients, reports all
complaints made by clients and/or caregivers to the appropriate supervisors, reports all allegations of abuse,
misappropriation of funds/clients property and/or any other corporate compliance items immediately.
Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’
Employee Information Guide (EIG) as well as any facility policies including but not limited to corporate
compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Performs other duties as assigned.
Education: High school diploma or GED.
Experience: Prefer experience providing administrative support in a health care setting.
Mental: Must have good communication, comprehension, computer and interpersonal skills. Must have the
ability to speak, read, write and understand English.
Vision: Normal: Consistent with standard workflow