National Church Residences

  • Licensed Social Worker/Quality Assurance Program Manager

    Job ID
    Regular Full-Time
    Location : Address
    2245 North Bank Drive
  • Overview

    The Quality Assurance Program Manager will primarily be responsible for assisting with the oversight of the Clinical Quality Assurance Program for the Support Services Department, as well as to support the quality assurance activities of the department by maintaining a caseload of quality assurance clients. This position will report to the Director of Support Services.




    Supervision of QA Team

    • Hiring/interviewing of new Quality Assurance team members
    • Lead onboarding and training of new Quality Assurance Specialists
    • Provide day to day clinical support and direction to the Quality Assurance Specialist(s); facilitate QA team meetings
    • Provides updates to Director of Support Services on QA program function, QA specialist performance, and changes to process

    Continuous Improvement

    • Developing and implementing Quality Assurance Products and Tools, to enhance the existing program;
    • Monitoring and review of HUD service coordinator reports for all NCR properties with service coordination programs;
    • Coordinating and implementing monitors to measure aspects of the service coordination program for continuous quality improvement;
    • Clinical monitoring of service coordination program through on-line report review, providing direction to QA Specialists;

    Client Management and Communication

    • Provides QA training and programs for NCR and Non-NCR QA Clients;
    • Communicates with QA Clients, providing monthly statistical reports and recommended corrective actions;
    • Conducts public speaking engagements and facilitates meetings to educate the industry and service coordinators in the advantages of implementing a QA Program;
    • Distributing feedback reports based on surveys, monitors, and other measurement tools;
    • Develops and implement a “Resident File Review” process for all NCR employed service coordinators;


    • Performs other duties as assigned
    • Complete all duties and functions related to providing quality assurance to assigned caseload



    • Assist Director of Support Services in implementing new QA Contracts;
    • Collecting data and analyzing resident satisfaction survey and property manager survey annually



    • Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem solving methods.


    • With respect to Resident/Client Rights, ensures all care is provided with respect and dignity for clients, reports all complaints made by clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/client property and/or any other corporate compliance items immediately.


    • Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility/agency handbook including but not limited to corporate compliance, drug free workplace, and safe work practices, all federal, state, local regulations and laws.


    • Ability to work independently, exercise independent judgement, and demonstrate initiative.
    • Strong computer aptitude and ability to utilize effectively all Microsoft Office programs, i.e. Excel, Access, Word, Power Point and Outlook.


                              Education:     Bachelor’s Degree in Social Work or related field; Master’s Degree Preferred


    Experience:       2-3 years relevant experience. Previous work in a team environment supporting others through knowledge and idea sharing. Previous experience directly supervising team members.


    Skills:                    Must be a self-starter with exceptional organizational and time management skills, and the ability to exercise independent judgement. Must possess strong clinical knowledge, including adult protective services referral protocols, ability to coach/mentor others on social work values and skills, and ability to provide guidance in difficult clinical situations.  Strong ability to utilize all Microsoft Office Programs effectively, and strong computer skills are ideal.


    Mental:            Must have the ability to speak, read, write and understand English. Requires good communication, comprehension, and interpersonal skills.


    Licensure:         Social Work license required


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.


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